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Field Service Engineer
Apeel
São Paulo, SP, Brazil
Posted on Feb 5, 2025
At Apeel, we look to nature to help the global food system extend quality, prevent waste, and ensure an abundant future for our planet.
We believe that our most essential ingredient in our recipe for success is our people. We strive to cultivate an environment where everyone is welcomed, and can bring their full, authentic selves into everything they do at Apeel. Humility, Ingenuity, Leadership, Teamwork and Grit are the values that define us and how we work with each other, customers, and communities across the globe.
About This Role:
The Field Service Engineer is responsible for ensuring our customer sites in the region operate smoothly. You will maintain Apeel’s application equipment, audit our equipment at customer sites, act as the main point of contact for our customers, and respond to customer issues in Brazil for Apeel’s supplier partners. As a Field Service Engineer I, you will work with our customers to solve issues that enable steady operations and open the door to expansion in Brazil.
You’ll be responsible for sites in Brazil. This position will have up to a 50% travel requirement. Applicants must be fluent in Portuguese and English.
What You’ll Do
- Troubleshoot equipment and process issues at each assigned site.
- Perform preventive maintenance.
- Maintain spare parts inventory at each customer site.
- Monitor site process and performance health.
- Perform installations at new supplier sites.
- Receive and transmit customer feedback
- Build and maintain positive customer relationships
What you’ll bring:
Minimum Qualifications
- BS or BA in Chemistry, Biochemistry, Chemical Engineering, BioEngineering, Industrial Engineering, Food Science, Materials Science
- Excellent communication and problem-solving abilities, coupled with a strong commitment to ensuring customer satisfaction
- Ability to travel up to 50% of the time
- Reliable transportation
- Applicants must be fluent in Portuguese and English
Preferred Qualifications
- Experience working with postharvest products
- Experience working in packing house environments
- Ability to travel and work in neighboring South American countries
At Apeel, we value potential and recognize that great candidates come from diverse backgrounds. We seek to build a diverse and inclusive workforce where everyone can thrive. If you are enthusiastic about this role and believe your unique perspective would be an asset to our team, but don't meet every qualification, please don't hesitate to apply!
Apeel believes that the scale of our impact is determined by the teams that work with us. As such, we seek to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have any need for accommodations, you can let us know if you choose and know that we will do our best to assist you.